Checklist of Questions When Hiring a Professional

3/11/2021 (Permalink)

SERVPRO has all the right answers the first time, so you don't have to keep asking.

When starting a project in your home that requires a professional finding the right one may seem like an impossible task. Whether you found mold in the basement or are in need of repairs after a huge storm, there are a countless number of companies out there that say they can help. How do you know you are making the right choice in who you hire?

There are a number of questions that should be asked before making a decision. 

• How long have you been working in the industry?

• Answer you want: Long enough to have at least 20 references that can be contacted.

• Do you have insurance?

• Answer you want: Yes, while no technician will intentionally cause more damage to your home, things happen and it is important to make sure you are covered. 

• Do you have a list of references that I can contact?

• Answer you want: Yes, “Past performance is a great indicator of what future performance will be.” Hearing from a past customer could give you insight either to hire or stay away from the company in question. 

• What is the projected timeline for the project?

• Answer you want: A specified length of time, not knowing this answer could mean the project will go on much longer than it should. 

• Are your technicians certified?

• Answer you want: Yes, you want to make sure those knowledgeable and certified in any work they are doing, 

At SERVPRO of Portage County, our answers to these questions are completely in line with what they should be. All of our technicians are IICRC certified and all training is up to date. We have over 35 years of experience in home restoration with multitudes of satisfied customers. We are available 24/7/365 to ensure whatever you need, whenever you need it will be taken care of by professionals that care. Call SERVPRO of Portage County today and let us show you why we are the right choice for you and your family.