What our Customers say...


I will definitely recommend SERVPRO for anyone needing water damage or fire damage services. 

Stu and Austin were very polite and hardworking.  They responded to my questions thoroughly & were good communicators.  I appreciate their suggestions to make the project better.  Thanks team. 

Blaine and his crew were great, excellent water clean up. 

Joe was beyond my expectations by being customer focused and professional at once.  He was knowledgeable and explained things to us helpfully.  We would recommend this service to others. 

Great Job and Service! 

We are very pleased with the team of Alex & Steve.  The repair team was top-notch SERVPRO employees.  

The team did a GREAT job and worked around a very busy house and schedule. Thank you!

Our SERVPRO team was very courteous and did high quality work.  They always communicated with us everyday, beginning and end; what they day's plan was and what was accomplished. Very happy with the work. 

The SERVPRO crew worked hard to ensure my safety and comfort. I would recommend SERVPRO Portage County without hesitation.

I received excellent service from on site crews and specifically from Jenn. SERVPRO made the entire process very easy and everyone has been extremely polite. Thank you for your hard work and for taking such care of me. 

SERVPRO of Portage County mitigation team was extremely professional and thorough in the services they completed at my residence. The team was respectful of my home and worked diligently to get the work completed. SERVPRO assisted throughout the process in communications and paperwork with the insurance carrier. I would not hesitate to recommend this company to friends and family. SERVPRO, thank you for all your hard work!

When my basement flooded, Jacqueline and the FANTASTIC SERVPRO team came out and took care of everything. They worked very fast and very efficiently to get the basement completely emptied, dried out, rid of the black mold and safe to be in again. I highly recommend SERVPRO to anybody with any restoration needs.

Very professional job done. Came out and evaluated that we had faulty window seal from previous owners installation. Pinpointed faulty locations, took care of issue. Joe and Joanne did an amazing job at removal of old drywall and insulation. Minimal to zero mess. Very knowledgeable staff. Will definitely use again and highly recommend to friends and family.

Thank you and all the staff for your great service and professionalism. We are very pleased

Tony and crew were great! They were awesome and very nice. Thanks so much.

Everything went smoothly and I was thankful you were so flexible with our changing conditions.

The crew was outstanding and very polite!

Very good workers.

Hi Jacqueline, 

You talked me down off the ledge with my mold issues in Hudson and West Virginia.... I am working on a contractor for the Hudson house to fix the drainage outside the house per your recommendation.

You really went above and beyond the call of duty~thank you so much.

Tony and Matt were great- fast service!

Entire crew performed beyond expectations.

Great people- would tell everyone!

Michelle and Sherry were very helpful. I would recommend them for any future jobs.

Dear Mr. Johnson:

I thought it important to reach out to you regarding the professional and impressive Fred Hepfer. When I met him about my parents' flooded basement in Bolivar, OH, he was attentive to details, addressed all concerns and always had an incredible team on the job. He has proven to be a great representative for SERVPRO.

It is my hope that you value Fred's dedication and expertise. He is an invaluable asset! You should be very proud to have such a great representative for SERVPRO and especially your local team. I do not believe that any company could do any better. Fred made such a difficult situation better with his positive outlook and reassurance. I commend him for his exceptional efforts and appreciate all that he has done for my family.

[My team was] Fred, Matthew and Tasha. I chose SERVPRO because of the front desk professionalism and the crew did not disappoint either! Very professional.

The whole team were courteous and very informative. I would recommend them to anyone.

Everything looks great. All of you did a great job with our home. Thanks again.

We experienced a basement flood due to a frozen pipe during the record cold snap of February 2015. Paul and his team showed great patience, compassion, and support during the healing process of getting our basement repaired. Paul's attention to detail and creativity were outstanding. SERVPRO cleaned all traces of mold and provided remodeling suggestions. Overall we are well pleased with their work!

Prompt, courteous and attentive

They were just as professional when I used them 25 years ago. Their reputation and professionalism has carried them through. Thank you.

Daniel and his team... fabulous to work with through this experience.


I would strongly recommend.

Very satisfied with the services provided.

Outstanding job!


I found that working with the crew that cleaned, etc. made a very unpleasant weekend as pleasant as possible. They worked hard, and were friendly always. I and my family appreciate all that they did.

Extreme pleasure talking to, interacting with, and working with ALL team members!

Super professional and helpful. Explained everything.

The people are nice and very efficient in their job. Thank you.

Thank you!

Fred was exceptionally professional and thorough in efficiently cleaning our home.

Thank you for all your help!

Daniel was courteous, informative and a credit to your firm.

It was wonderful working with Paul--the key to this SERVPRO is its employees!

These guys were professional and kind and always patient! Nice work. Rob & Andy's finish work is awesome!

I am very well pleased with the soot cleaning that SERVPRO performed at my home. I am very happy their work.

SERVPRO was very helpful and handled everything very efficiently. I am very pleased with the company, the work force, and the office staff.

SERVPRO did an excellent job putting my house back together after water damage. I am very satisfied with their service.

Rob & Monica were very polite and did a great job!

Everything was excellent!

Thank you for making a tough time a little bit easier for our family.

SERVPRO did a great job removing the mold from our attic after a roof leak went unnoticed. We are very relieved to know that our home is healthy again!

Professional, courteous, and knowledgeable. Guys did a great job. Satisfied and beyond.

Very satisfied with all aspects of repairs! I would recommend SERVPRO to anyone who might need them.

We had significant soot damage at our business after a recent fire. SERVPRO got us operating again quickly and everyone was great!

Great, fast service. Thank you!

Everyone was great to work with!

We used SERVPRO of Portage County when we had a pipe burst in our basement. We didn't know this for a couple days, so there was quite a watery mess to be cleaned up and lots of damaged items. SERVPRO was quick to respond and completed the job in a professional manner. The service techs kept in close contact with us during the drying out and restoration process. They were respectful of both our time and our property. I highly recommend SERVPRO and will use them again if the need arises.

SERVPRO of Portage County has helped Kent State University immensely. Each August, when we prepare for the arrival of 28,000 students at the main campus, we want to look our best. We have hired SERVPRO of Portage County to help the libraries with finishing touches. They have done specialized cleaning of stairwells (12 stories), windows, furniture, carpets and more. Their crews are prompt, courteous, professional, and most importantly - thorough. Thank you!